Frequently Asked Sewer Service Questions

Close All | Open All

Call the sewer district at 573-443-2774. The district provides emergency service 24 hours a day, seven days a week at no extra charge. We will check to see if there is a problem in the part of the system the sewer district maintains that may be affecting your private system.

The sewer line between the house and the main line and the connection to the main is the homeowner's responsibility. The sewer district will clear the main if there is a problem; if there is no problem in the main, then the homeowner will be advised to call a plumber to check their private line.

There are several ways you can reduce the likelihood of stoppages in your private sewer lines and your neighborhood's main lines. Most sewer line obstructions are caused by grease, tree roots and debris. The simplest way to prevent these materials from blocking your lines is to keep them out of your lines.

Learn more about sewer backup prevention and management >

After a sewer back-up, it is very important to follow emergency procedures quickly to minimize health hazards and property loss. Generally, if the homeowner takes proper emergency action immediately, a sewer back-up will result in either no damage or minimum damage caused by the water.

Download instructions on how best to go about cleaning up after a sewer back-up >

Not all homeowner or rental insurance policies include coverage of sewer back-ups. Coverage can be added for a minimal charge. Contact your homeowner's insurance agent to see what your policy covers. Make sure your home or business and its contents are covered.

All Sewer District main lines are scheduled for maintenance on a 3-to 5-year rotating schedule.

View the announcements on the homepage for the current line maintenance schedule >

If you see a District truck in your area, chances are Sewer District crews are cleaning the underground main sewer lines.

If your home's ventilation pipes are clogged or are not large enough, air forced through the sewer lines during jetting will vent through commodes or drains. The escape of the air may force some water out of your commode or drains. In order to prevent this from happening in your home, check your roof vent and make sure it is not clogged and get in the habit of keeping your commode lid down.

All the lines in the Sewer District's system are cleaned every three to five years to prevent blockages and back-ups.

View the announcements on the homepage for the current maintenance schedule >

Outside odors may be an indication that some part of the sewer system is not working correctly. Call the Sewer District at 443-2774 to report outside odors. Our crew will make sure everything is operating properly.

Sewer odor inside of the house can be caused by a drain that has dried out from lack of use. Run water down a drain that has not been used for a while. If this is the problem the odor should go away in about 24 hours. If odors persist, contact the office, and our staff will try to help find the problem.

The Sewer District has different rates depending on the level of service provided by the District. Customers on rate B, rate D and rate E pay for septic tank cleaning every five years. Check your rate on your Boone Electric bill to find out if you are paying the sewer district to maintain your septic system.

See the current rates >

If the District services your septic tank, it is pumped every five years. If you are not paying the Sewer District to maintain the septic tank, then you need to call a private septic pumping company to pump your tank out.

View the Sewer District's current schedule for pumping septic tanks >

Some pressurized systems have alarms on the tank. The alarm is to notify the property owner when the water level of the system is too low or too high. Call the District at 573-443-2774. We offer 24 hours a day, seven days a week emergency service.

You should limit your usage of water until it can be determined why the alarm is sounding.

Learn more information on your system >

If you still have a question, you may contact a staff member by using the e-mail contact form.